Program & Project Management Leader
Felicia M. Walters
Delivering enterprise-scale digital solutions that elevate user experience, optimize delivery, and fuel growth.
About
A versatile and forward-thinking Program Manager with over 15 years of experience leading enterprise digital initiatives across Fortune 500 companies and federal agencies.I bring a rare blend of customer-centric strategy, agile execution, and UX design thinking to every engagement. I've managed multimillion-dollar programs, led global CX design initiatives, and optimized delivery operations across sectors including tech, finance, hospitality, government, and higher education.Whether launching nationwide mobile platforms or streamlining cross-agency IT experiences, I delivers solutions that exceed expectations.
Driving Customer Experience, Digital Strategy, and Agile Transformation
Career Highlights
Delivered 60+ branded websites across North America, coordinating cross-functional teamsDeveloped a federal CX strategy with improved journey mapping and VOC insightsManaged a $4M+ IT integration program involving 12+ vendorsStandardized CX design delivery for a financial brand using Figma and JiraDirected launch of a mobile app platform with UX and marketing teams aligned
Skills and Expertise
Tools: Jira, Smartsheet, Figma, AEM, Power BI, Confluence, ServiceNow
Education and Certifications
Keller Graduate School of Management
MBA – Information Systems Management
MHRM – Human Resource ManagementIllinois State University
BS – Apparel Merchandising & Design
Certified SAFe® 6 Agilist
Certified ScrumMaster® (CSM)
Associate Professional in Human Resources (aPHR)
Let's Connect
Request Portfolio Access
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